Honest answers to important home energy questions

WE GIVE YOU ACCESS TO INFORMATION SO
YOU CAN MAKE INFORMED DECISIONS

At HOP Energy, “integrity” isn’t a buzzword. It’s our everyday policy. Over the years, we’ve earned the trust of our customers by making service a priority. Part of that service includes frank answers to frequently asked questions.

Where does our heating oil come from and how do we figure cost?

Our primary home oil source is North America. There are a lot of factors that go into how we set our prices, like crude oil cost, season, weather, operating costs, and more. That’s why dealer-to-consumer prices don’t always mirror the daily fluctuations of a barrel of crude.

How come some companies run out of heating oil?

Some companies struggle with their supply chain, because of their size. No such worries with HOP Energy! Our buying power across the northeast gives us access to the region’s largest oil supply network and storage facilities, so we have a consistent supply of home heating oil at competitive prices.

How likely is it that my home will run out of heating oil?

First, you should always check your oil gauge. But the best way to make sure that you’ll never run out of home fuel oil is to sign up for worry-free Automatic Delivery. HOP Energy uses computer software to monitor your household usage and track the weather to determine when you’ll need a delivery. And with a full fleet of trucks, we’re in your neighborhood everyday.

What happens if my heating system stops working?

We offer 24/7 emergency service. All our technicians are licensed, insured, and employees of HOP Energy. Our service vehicles are equipped to address most issues. Plus, we offer service contracts that include preventative maintenance, parts, and labor.

What if I need new system?

We’ll take care of you, from choosing the right equipment through the installation. Our buying power on ENERGY STAR certified systems allows us to pass the savings on to you. We also offer high-efficiency systems that can help you save on your monthly bills.

Besides heating oil, what other energy services do you provide?

With HOP Energy, “full-service energy provider” means just that: heating and cooling equipment, generators, installation and service.

What types of pricing and payment options are available?

We have several options for home fuel oil prices. They include Variable, Fixed and Capped price plans. We also offer payment options like a Budget Plan, online bill pay, and automatic deduction. With so many options, you’ll have greater control over market volatility – and how you spend your money.

Call today 844-675-0980 or SIGN UP FOR NEW SERVICE HERE

CUSTOMER REVIEWS

The customer service rep was very helpful answered all my concerns and set me up with the help I needed.

Sandra M., Facebook

My questions were answered promptly and courteously.

Diane F., Google

I’ve been a customer for almost 15 years and have been very satisfied with their service and options for automatic delivery and capped pricing. Their representatives have always been very friendly, responsive and helpful to work with.

Deirdre H., Google